Covid-19 Procedures

Hi friends:

We sent out an email yesterday to our primary subscriber list, but here’s the basic info you need to know about our response to the current Coronavirus/COVID-19 situation.

Our locations are currently (and temporarily) closed. We may open up at some point for appointments in the next two weeks, but we want to be responsible stewards in our community and will only do this if we feel that it is justifiably safe to our staff and clients.

We are selling gift cards for future use through our Charlottesville shop telephone number. Call between 10a-5p Mon-Fri – and you’ll get to speak with our owner Megan or her husband. Please be patient – we’re doing this from home, with a toddler, and it’s taking some juggling and figuring out. We deeply appreciate your choosing to support us in this.

For clients with whom we have a strong purchase history, we are also able to take some special orders, based on vendor availability. These may take a bit longer to fulfill than normal because of current events, but we will endeavor to get them to you in as efficient a manner as possible. Feel free to inquire about this via email (info@silkybottom.com) or phone.

Currently we are not actively monitoring the Roanoke phone line – in an attempt to simplify life in this turbulent time. We’re as active on social media as we feel we can be and still protect our peace and mental health. We’d love to engage with you there, or via email or phone if you need us.

Because we know that this whole situation is a struggle, we’re donating 5% of all gift card or special orders purchased while we are on temporary hiatus to the Blue Ridge Area Food Bank. We know that they’re going to need it – and will be able to put those funds to excellent use to support the most vulnerable members of our community.

In terms of any additional policy questions – please see below:

Exchange Policy Modifications: we will honor our standard exchange policy with the following amendment.

Due to the intimate nature of the products we offer, we only accept purchased items back as an exchange for similar items or merchandise credit with a receipt, within 14 days of purchase. Items to be exchanged must be in new condition, unworn, and with original tags attached, and all exchanges must be made in-person – we are unable to accept exchanges by mail.

During our hiatus: exchanges as listed above will be allowed for an additional 7 days beyond our re-opening date, if the 14 day period were to expire while we are on hiatus.

Underwear, personal care items, laundry soaps, adhesive products, and items that have been reduced in price are always FINAL SALE.

Personal Shopping Appointments: These may be made available at a time we feel safe to do so. Please watch your inbox if you’re an email subscriber, or this space – we’ll post when we feel safe to do this.

If you have any additional questions – please feel free to reach out via email, as this will help us stay organized. Be well, and thank you so much for your continued support and encouragement.